1pluss Privacy Policy

The data controller responsible for the personal data of 1pluss platform users is the operator of 1pluss.cam, operating in compliance with Philippine Amusement and Gaming Corporation (PAGCOR) guidelines and the Data Privacy Act of the Philippines (Republic Act No. 10173, hereinafter "DPA").

References to "1pluss", "we", "us", or "our" in this Privacy Policy refer to the 1pluss platform operator. References to "you", "your", or "Player" refer to any individual who has registered an account on, or who accesses or uses, the 1pluss platform.

This Privacy Policy applies to all personal data collected through the 1pluss website at https://1pluss.cam, including all game lobbies, account management interfaces, payment processing flows, customer support interactions, and promotional communications associated with the platform.

1pluss collects personal data from you directly (through your account registration, gameplay activity, and communications with us) and indirectly (through technical data generated by your use of the platform). The categories of personal data we collect are described below.

2.1 Account Registration Data

When you register a 1pluss account, we collect: your full legal name, date of birth, gender, Philippine mobile number (Globe, Smart, or DITO), email address, and the username and password you create. This data is required to create and maintain your account and to verify your eligibility to use the platform.

2.2 Identity Verification (KYC) Data

Prior to processing any withdrawal, 1pluss is required by Philippine anti-money laundering regulations to verify your identity. For this purpose, we collect: a copy of a government-issued photo ID (PhilSys National ID, UMID, Philippine Passport, or driver's licence), a selfie photograph taken alongside the ID, and proof of address where required by enhanced due diligence procedures. KYC documents are processed through secured verification workflows and stored in encrypted form.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals processed through your 1pluss account, including: the payment method used (e.g., GCash, Maya, BDO, BPI, Metrobank, 7-Eleven Cliqq, USDT TRC20, or Coins.ph), transaction amounts in Philippine Pesos (PHP), transaction timestamps, and transaction reference numbers. We do not store full bank account numbers or card numbers on our servers — payment data is handled directly through the respective payment provider's encrypted infrastructure.

2.4 Gameplay Activity Data

We record all game activity on your 1pluss account, including: games played, bet amounts, game outcomes, session durations, bonus wagering progress, and VIP tier activity. This data is used to maintain accurate account records, facilitate dispute resolution, and comply with PAGCOR reporting requirements.

2.5 Technical & Device Data

When you access the 1pluss platform, we automatically collect certain technical data, including: your IP address, device type and operating system, browser type and version, referring URL, pages visited and navigation path within the platform, session timestamps, and general geographic location derived from your IP address (city/region level — not GPS tracking).

2.6 Communications Data

We retain records of your communications with 1pluss customer support, including live chat transcripts, support ticket exchanges, and any documents or screenshots you submit in connection with a dispute or account query. These records are maintained for service quality, training, and dispute resolution purposes.

1pluss uses the personal data we collect for the following purposes. We use only the minimum data necessary for each purpose described.

1pluss does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated systems flag an account for AML review, fraud investigation, or responsible gaming intervention, the flagged case is reviewed by a qualified human team member before any action is taken.

All personal data processing carried out by 1pluss is grounded in one or more of the following lawful bases under the Data Privacy Act of the Philippines (R.A. 10173) and its implementing rules:

• Contractual necessity: Processing required to enter into and perform the contract between you and 1pluss (your account agreement and Terms & Conditions), including account creation, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including the Anti-Money Laundering Act (R.A. 9160 as amended), PAGCOR regulatory requirements, Bureau of Internal Revenue reporting obligations, and Anti-Terrorism Council reporting requirements where applicable.
• Legitimate interests: Processing necessary for 1pluss's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, platform security, responsible gaming monitoring, and service improvement through aggregated analytics.
• Consent: Processing for optional purposes where we have obtained your explicit, informed, and freely given consent — specifically, the sending of marketing communications and optional promotional personalisation. You may withdraw consent at any time without affecting the lawfulness of prior processing.

1pluss does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Licensed game providers: Your account identifier and game session data are shared with licensed game software providers (such as JILI, PG Soft, and Pragmatic Play) to the extent necessary to operate game rounds and verify outcomes. Game providers do not receive your full name, ID documents, or payment details.
• Payment processors: Your payment account details and transaction data are shared with the relevant payment service providers (GCash, Maya, BDO, BPI, Metrobank, 7-Eleven Cliqq, USDT network validators, Coins.ph) to process deposits and withdrawals. Each payment provider processes your financial data under their own privacy policy and applicable banking regulations.
• KYC verification services: Identity documents and selfie photographs may be processed through authorised third-party KYC verification technology providers operating under strict data processing agreements with 1pluss. These providers are permitted to use your data only for the purpose of identity verification and not for any other purpose.
• Regulatory and law enforcement authorities: 1pluss is required by Philippine law to disclose transaction records and player data to the Anti-Money Laundering Council (AMLC), PAGCOR, the Bureau of Internal Revenue, and law enforcement agencies when legally required to do so by a valid order, subpoena, or statutory reporting obligation.
• Professional advisers: We may share data with our legal counsel, auditors, and insurers on a confidential basis where necessary for the operation of our business and compliance activities.

Some of the third-party game providers and technology service providers used by 1pluss may process personal data outside of the Philippines. Where such international transfers occur, 1pluss takes the following steps to ensure your data remains protected:

• We enter into data processing agreements with all international service providers that include standard data protection clauses consistent with the requirements of the Data Privacy Act of the Philippines.
• We conduct due diligence assessments of the data protection frameworks applicable in the recipient country or territory.
• We restrict the scope of data shared internationally to the minimum necessary for the service being provided — game providers outside the Philippines, for example, receive only session identifiers and game result data, not full KYC documentation.

If you have questions about specific international transfers of your data, you may submit a request to our Data Protection Officer at the contact address provided in Section 14.

The 1pluss platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The categories of cookies we use are described below:

• Essential cookies: These are required for the platform to function correctly. They maintain your login session, remember your preferences, and enable core features such as the game lobby and account dashboard. These cookies cannot be disabled without impairing platform functionality.
• Security cookies: Used to detect and prevent fraudulent access, including session hijacking attempts and bot activity. These are set automatically for all authenticated users.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform — which sections are most visited, where navigation difficulties occur, and how performance can be improved. Analytics data is aggregated and does not identify individual players.
• Preference cookies: Store your selected language preference, notification settings, and other optional customisations you have saved in your account settings.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into and using the 1pluss platform. Disabling analytics cookies does not affect your ability to play or transact.

1pluss retains personal data for the periods set out below. After the applicable retention period, data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

• Account registration data: Retained for the duration of your account, plus 5 years following account closure, to comply with PAGCOR audit requirements and AML record-keeping obligations.
• KYC documentation: Retained for the duration of your account, plus 7 years following account closure, in compliance with Anti-Money Laundering Council (AMLC) record retention requirements under R.A. 9160 as amended.
• Financial transaction records: Retained for 7 years from the date of each transaction, in compliance with AMLC and Bureau of Internal Revenue requirements.
• Gameplay activity logs: Retained for 2 years from the date of each game session, for dispute resolution and PAGCOR compliance purposes.
• Customer support records: Retained for 2 years from the date of the last support interaction.
• Marketing consent records: Retained for the duration of your marketing subscription, plus 2 years following opt-out, to demonstrate compliance with consent requirements.
• Technical and device data: Retained for 12 months from collection, unless flagged as part of an active security investigation.

Where a regulatory investigation, legal dispute, or law enforcement inquiry is ongoing, 1pluss may retain relevant data beyond the standard retention periods until the matter is fully resolved.

1pluss implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:

• Transport layer encryption: All data transmitted between your device and 1pluss servers is encrypted using TLS 1.2 or higher. The platform uses HTTPS across all pages and API endpoints.
• Password security: Account passwords are stored using one-way cryptographic hashing (bcrypt). 1pluss staff cannot read your password in plain text. If you forget your password, it cannot be retrieved — only reset via your registered mobile number.
• Two-factor authentication: SMS OTP verification for logins from unrecognised devices adds a second layer of protection beyond your password.
• Access controls: Access to personal data systems within 1pluss is restricted to personnel with a legitimate operational need. Access logs are maintained and reviewed regularly. Administrative access requires multi-factor authentication.
• Data minimisation in access: Staff accessing your account for customer support purposes see only the data relevant to the support request — full KYC documents are accessible only to the compliance team, not general support agents.
• Regular security assessments: 1pluss conducts periodic security reviews including penetration testing and vulnerability scanning of platform infrastructure.

Under the Data Privacy Act of the Philippines (R.A. 10173) and its implementing rules and regulations, you have the following rights in relation to the personal data 1pluss holds about you:

• Right to be informed: You have the right to know what personal data 1pluss collects about you and how it is used. This Privacy Policy is the primary means by which we fulfil this obligation.
• Right to access: You have the right to request a copy of the personal data 1pluss holds about you and to receive information about how that data is processed.
• Right to rectification: You have the right to request correction of personal data that is inaccurate or incomplete. For account registration data, most fields can be updated directly through your 1pluss account settings. KYC document updates require submission of revised documentation to the compliance team.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires its retention. Note that regulatory retention obligations (see Section 8) may prevent full deletion of certain categories of data even following account closure.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may also object to specific automated processing activities. Objections are assessed on a case-by-case basis.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transmission to another data controller, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to file a complaint: If you believe 1pluss has processed your personal data in violation of the DPA, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

To exercise any of the rights described above, please submit a written request to the 1pluss Data Protection Officer using the contact information provided in Section 14. We will respond to verified requests within 15 business days and may request proof of identity before processing a request to ensure data security.

Age verification is a mandatory step in the 1pluss account process. We verify age through:

• Self-declaration of date of birth during account registration.
• Mandatory submission of a government-issued photo ID confirming date of birth prior to the processing of any withdrawal.
• Risk-based enhanced verification procedures for accounts showing patterns inconsistent with declared age.

In the event that 1pluss discovers or reasonably suspects that an account has been registered by a person under 21 years of age, we will immediately suspend that account, preserve relevant data for regulatory reporting purposes, and permanently close the account. Any balance associated with the account will be handled in accordance with PAGCOR guidelines and Philippine law.

If you are a parent or guardian and believe your child has registered a 1pluss account, please contact us immediately via the contact details in Section 14. We will investigate and act within 48 hours of receiving a verified report.

1pluss processes certain categories of gameplay and behavioural data specifically for responsible gaming purposes. This processing is distinct from standard account management and is carried out under heightened confidentiality standards:

• Self-exclusion records: When you initiate a self-exclusion via your 1pluss account, a record of the exclusion period, start date, and reason (if voluntarily provided) is created and maintained for the duration of the exclusion plus 5 years. This record is used to enforce the exclusion, prevent re-registration, and comply with regulatory reporting requirements.
• Deposit limit records: Records of deposit limits you have set, and any requests to modify them, are maintained for audit and regulatory purposes.
• Problem gambling indicators: Anonymised behavioural analytics are used to identify patterns associated with problematic gambling (such as rapid escalation in bet sizes, extended session durations, or multiple failed withdrawal requests followed by immediate re-deposit). Where a player account triggers these indicators, a confidential welfare review is initiated by the 1pluss responsible gaming team.
• Welfare communications: If you contact 1pluss support in relation to gambling concerns, the content of those communications is treated as sensitive personal data and is accessible only to the responsible gaming team.

For full details on available responsible gaming tools including deposit limits, session reminders, reality checks, and self-exclusion, please visit the 1pluss Responsible Gaming page.

1pluss reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory guidance, or NPC issuances. The "Last Updated" date at the top of this document will be revised whenever a change is made.

For material changes — meaning changes that substantially affect your rights or how your data is used — we will provide at least 14 days' advance notice via the email address registered to your 1pluss account before the changes take effect.

For minor changes (such as clarifications, typographical corrections, or updates to reflect a change in the name or contact details of a data processor), changes may take effect immediately upon publication. We recommend bookmarking this page and reviewing it periodically.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 1pluss handles your personal data, please contact us through the following channels:

• General privacy enquiries and data rights requests:
  Email: [email protected]
  (Plain text — not a clickable link. Please copy the address to your email client manually.)
• Subject line for data rights requests: Use "Privacy Request – [Your Username]" to ensure your message is routed directly to the Data Protection team.
• Live chat support: Available 24/7 via the support chat within your 1pluss account dashboard. For privacy matters, advise the agent that you have a Data Privacy Act request and your case will be escalated to the Data Protection Officer.
• Response time: We acknowledge all privacy requests within 5 business days and complete our response within 15 business days. For complex requests that require extended review, we will notify you of the delay and provide an estimated completion date.

If you are not satisfied with 1pluss's response to a privacy complaint or data rights request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about filing a complaint with the NPC is available at the NPC's official website (you may search "National Privacy Commission Philippines" in your browser to find the current NPC contact information — 1pluss does not link to external websites from this page).