1pluss Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "1pluss", "we", "us", or "our" refers to the operator of the 1pluss platform accessible at https://1pluss.cam, operating in compliance with Philippine Amusement and Gaming Corporation (PAGCOR) guidelines.
• "Platform" means the 1pluss website, all associated web pages, mobile interfaces, game lobbies, and ancillary services made available at 1pluss.cam.
• "Account" means the registered user account held by an eligible individual player on the 1pluss Platform.
• "Player", "you", or "your" refers to any individual who has registered an Account on the 1pluss Platform or who accesses or uses the Platform in any capacity.
• "Services" means all games, betting products, payment facilities, promotional offers, and support services made available through the Platform, including but not limited to bingo, slot games, live dealer casino, sports betting, sabong, and fishing arcade games.
• "Balance" means the total funds held in a Player's 1pluss Account, including real money balance and bonus balance, each tracked and displayed separately.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, cashback, or free play credits issued to a Player's Account by 1pluss as part of any promotion.
• "Wagering Requirement" means the total aggregate value of qualifying bets that must be completed before Bonus Funds or associated winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) means the identity and age verification process required by 1pluss prior to processing withdrawals, in compliance with Philippine anti-money laundering regulations.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government-mandated regulatory body overseeing gaming activities in the Philippines.

To be eligible to register an Account and use the Services, you must satisfy all of the following criteria at the time of registration and throughout your continued use of the Platform:

• You are at least 21 years of age.
• You are a resident of or physically located in the Philippines, or in a jurisdiction where use of online casino services is not prohibited by applicable law.
• You are registering as an individual in your own personal capacity, not on behalf of any third party, corporate entity, or gambling syndicate.
• You do not currently hold an existing 1pluss Account, whether active, dormant, or previously suspended.
• You have not previously been excluded from 1pluss or any other platform operated by our group for any reason.
• You are not a current employee, director, contractor, agent, or immediate family member of a 1pluss employee, director, or contractor.
• You are not registering for the purpose of money laundering, fraud, or any other illegal activity.

During registration, you are required to provide accurate, current, and complete information, including a valid Philippine mobile number and a valid email address. You must submit a government-issued photo ID (PhilSys National ID, UMID, Philippine Passport, or driver's licence) as part of the KYC verification process prior to your first withdrawal.

1pluss reserves the right to decline any registration application at our sole discretion, without being required to provide a reason.

You are solely responsible for maintaining the confidentiality of your 1pluss Account login credentials, including your username, password, and any one-time passcodes (OTPs) issued to your registered mobile number. You agree to:

• Never share your login credentials with any other person, including family members and friends.
• Immediately notify 1pluss customer support if you suspect any unauthorised access to your Account.
• Ensure that you log out of your Account after each session, particularly when using shared or public devices.
• Keep your registered mobile number and email address current and notify 1pluss promptly of any changes.
• Maintain only one registered Account at any time. Operating multiple Accounts simultaneously or sequentially is strictly prohibited.

1pluss will not be liable for any losses incurred as a result of unauthorised access to your Account where such access arises from your failure to maintain adequate security of your credentials.

Account balances and transaction histories are maintained in Philippine Pesos (PHP / ₱) unless otherwise specified. All deposits, withdrawals, and game transactions are denominated in PHP.

1pluss accepts deposits via the following payment methods: GCash, Maya (PayMaya), BDO, BPI, Metrobank, 7-Eleven Cliqq, USDT (TRC20 network), and Coins.ph. The minimum deposit amount is ₱200 for e-wallet methods and ₱500 for bank transfers, unless otherwise specified on the cashier page.

Deposits via GCash and Maya are processed in real time, 24 hours a day, including weekends and public holidays. Bank transfer deposits may take 5–10 minutes to reflect in your Account balance. Cryptocurrency deposits (USDT TRC20) require network confirmation and typically process within 10 minutes.

Withdrawals are subject to the following conditions:

• KYC verification (government ID submission) must be completed before any withdrawal is processed.
• The minimum withdrawal amount is ₱200 for GCash and Maya, and ₱500 for bank transfers.
• Withdrawal requests are processed within 30 minutes for e-wallet methods during standard operating hours. Processing times may be longer during periods of high volume or scheduled maintenance.
• Withdrawals may only be made to a payment account held in your own name. Third-party withdrawals are strictly prohibited.
• Real money funds deposited directly (without bonus) are withdrawable at any time, subject to KYC completion.
• Bonus Funds and associated winnings are subject to applicable Wagering Requirements before withdrawal eligibility is established.

All withdrawal requests are final once processed. 1pluss is not responsible for funds transferred to an incorrect payment account due to details provided in error by the Player.

1pluss offers various promotions to eligible Players, including welcome deposit bonuses, daily login rewards, referral bonuses, reload promotions, and VIP cashback programs. All promotions are subject to the following general conditions in addition to any specific terms published with each offer:

• Promotions are available to Players who have completed account registration and, where required, KYC verification.
• A Player may claim each promotion no more than once unless the promotion expressly states otherwise.
• The standard Welcome Deposit Bonus (100% match up to ₱10,000) carries a 15× wagering requirement applicable to real money and bonus funds combined. Wagering must be completed on qualifying games within 30 days of bonus activation.
• Bonus Funds are displayed separately from real money balance in your Account. Real money is wagered first before Bonus Funds are applied, unless otherwise specified.
• Games may contribute differently toward wagering requirements: slots generally contribute 100%; live dealer games, sports, and e-games may contribute at a reduced rate as specified in individual promotion terms.
• Winnings generated from Bonus Funds that exceed a maximum win cap (specified per promotion) will be adjusted to the cap value at the time of withdrawal processing.
• 1pluss reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice. If a promotion is cancelled after a Player has begun wagering, progress toward completion will be assessed on a case-by-case basis.
• Any evidence of bonus abuse, including but not limited to: coordinated wagering to minimise risk, collusion, pattern betting detected as intentional wagering contribution exploitation, or use of multiple Accounts, will result in immediate forfeiture of all Bonus Funds and associated winnings, and may result in Account suspension.

All games available on the 1pluss Platform operate using independently audited Random Number Generation (RNG) technology or, in the case of live dealer games, physical game equipment operated by studio personnel under live camera broadcast. Certified RTP (Return to Player) percentages for each game are derived from long-run statistical averages and are available on individual game information pages.

By participating in any game on 1pluss, you acknowledge and accept that:

• Game outcomes are determined by certified RNG or physical game mechanics and cannot be predicted, influenced, or manipulated.
• Gambling involves financial risk. There is no strategy, system, or prior outcome that guarantees a win. Past results are not indicative of future outcomes.
• The minimum and maximum bet limits applicable to each game are displayed within the game interface and must be adhered to.
• In the event of a technical malfunction or connectivity interruption during a game round, 1pluss will make all reasonable efforts to determine the outcome of the interrupted round from server-side game logs. In cases where an outcome cannot be verified, the game stake will be refunded to your Account balance.
• Any game result certified by the 1pluss server log is final and binding, subject to the dispute resolution process set out in Section 13.

For Sports Betting specifically: odds are subject to change until a bet is confirmed. Once a bet is confirmed and recorded in the 1pluss system, the odds are locked. 1pluss reserves the right to void any bet placed on an event affected by integrity concerns or where a manifest pricing error has occurred.

The following conduct is strictly prohibited on the 1pluss Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of all Account balances, and referral to relevant Philippine law enforcement or regulatory authorities:

• Providing false, misleading, or fraudulent information during registration or at any point during Account operation.
• Using automated software, bots, scripts, algorithms, or any artificial intelligence tool to interact with the Platform, place bets, or gain an unfair advantage.
• Accessing the Platform from a jurisdiction where online gambling is prohibited under applicable local law while representing yourself as a Philippine resident.
• Attempting to exploit software bugs, game errors, or pricing errors for financial gain. Any winnings generated from a known exploitable error are not valid and will be reversed.
• Registering or operating more than one Account, whether under your own name or under any alias, for any purpose.
• Using another person's Account, payment method, or identity without their knowledge and explicit consent.
• Engaging in any activity that constitutes or facilitates money laundering, fraud, identity theft, or any other illegal activity under Philippine law.
• Colluding with other Players in live games or sports betting pools to guarantee outcomes or exploit market movements.
• Abusing customer support, using threatening or offensive language toward 1pluss staff, or making false claims about transactions or game outcomes.
• Attempting to circumvent any self-exclusion measure imposed on your Account or registering a new Account during an active self-exclusion period.

1pluss provides the following responsible gaming tools, all accessible directly from your Account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once set, a deposit limit takes effect immediately. Requests to increase an existing deposit limit are subject to a mandatory 24-hour cooling-off period before taking effect. Decreases take effect immediately.
• Session Time Reminders: Players may configure alerts that trigger after a specified number of hours of continuous play, prompting a review of session duration.
• Reality Checks: Optional on-screen notifications displaying total time spent in session and net win/loss position, at intervals selected by the Player.
• Self-Exclusion: Players may initiate a self-exclusion period of 30 days, 90 days, 6 months, or permanent exclusion. Self-exclusion activates immediately upon confirmation. During an active exclusion period, the Account is suspended and the Player is prohibited from registering new Accounts. 1pluss cannot reverse a self-exclusion during the elected period under any circumstances.

If you believe you have a gambling problem, or if someone close to you is concerned about your gambling, please visit our dedicated Responsible Gaming page for self-assessment resources, crisis contacts, and detailed guidance on using the above tools.

1pluss strictly enforces the 21-year minimum age requirement across all Services. Any individual who registers an Account and is subsequently found to be under 21 will have their Account permanently closed.

Your privacy is important to 1pluss. By registering an Account and using the Platform, you consent to the collection, processing, and use of your personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions and should be read in conjunction with this document.

In summary, 1pluss collects personal information including your name, date of birth, Philippine mobile number, email address, government ID details, payment account information, and gameplay activity data for the following lawful purposes:

• Account registration, identity verification, and KYC compliance under Philippine anti-money laundering regulations.
• Processing of deposits, withdrawals, and other financial transactions.
• Provision and improvement of the Services, including game performance, bonus management, and customer support.
• Regulatory reporting obligations to PAGCOR and other competent Philippine authorities.
• Responsible gaming monitoring, including detection of problem gambling behaviour indicators.
• Personalised promotional communications where you have provided consent.

1pluss does not sell or rent your personal data to third parties for marketing purposes. Data is shared only with licensed game providers, payment processors, and regulatory authorities as necessary for the operation of the Platform and compliance with Philippine law.

To the maximum extent permitted by applicable Philippine law, 1pluss shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Losses arising from reliance on information displayed on the Platform, including game RTP figures, odds, or promotional descriptions.
• Losses caused by service interruptions, connectivity failures, or Platform maintenance periods.
• Losses arising from unauthorised access to your Account where you have failed to maintain adequate credential security.
• Losses caused by force majeure events including natural disasters, telecommunications failures, cyber attacks, or government regulatory action affecting Platform availability.

Nothing in these Terms limits 1pluss's liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited under Philippine consumer protection law.

The Platform and all Services are provided on an "as is" and "as available" basis. 1pluss makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players are responsible for maintaining appropriate security software on their own devices.

1pluss reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice where:

• There is reasonable suspicion of fraud, money laundering, or other illegal activity.
• The Player has breached any provision of these Terms & Conditions.
• Regulatory or legal obligations require 1pluss to do so, including instructions from PAGCOR or any competent Philippine authority.
• The Account has been used by multiple individuals or by someone other than the registered Account holder.
• The Player is found to be under 21 years of age.
• Continued operation of the Account poses an unacceptable risk management, compliance, or responsible gaming concern.

Where an Account is closed for non-fraudulent reasons and a genuine Account balance exists, 1pluss will process a withdrawal of the available balance to the Player's verified payment method within 14 business days, subject to completion of any outstanding KYC requirements.

Where an Account is closed due to fraud, a material breach of these Terms, or regulatory direction, any associated balance may be forfeited and 1pluss reserves the right to report the matter to relevant Philippine authorities.

Players may close their own Account at any time by contacting 1pluss customer support. Voluntary Account closure requests are processed within 48 hours and any eligible balance is returned to the Player's verified payment method.

1pluss reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they substantially affect Player rights or obligations — we will provide at least 14 days' advance written notice via the email address registered to your Account.

For minor amendments (such as clarifications of existing provisions, corrections of typographical errors, or updates to reflect changes in Philippine law or PAGCOR regulatory guidance), changes may take effect immediately upon publication on this page. The "Last Updated" date at the top of this document will be revised to reflect the most recent amendment.

Your continued use of the 1pluss Platform following the publication or notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your Account in accordance with Section 11.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms, including disputes relating to Account balances, game outcomes, or withdrawal processing, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceeding, Players are encouraged to use the 1pluss internal dispute resolution process:

1. Step 1 — Contact Support: Submit a written description of the dispute to the 1pluss customer support team via live chat or the support email address. Include your Account username, the date(s) of the relevant transaction(s), and the outcome you are seeking.
2. Step 2 — Internal Review: 1pluss will acknowledge receipt of your dispute within 2 business days and complete an internal investigation within 14 business days, drawing on server-side transaction logs and game records.
3. Step 3 — Resolution: You will receive a written decision. If you are not satisfied with the outcome, you may request escalation to senior management review, which will complete within a further 14 business days.

The outcomes of all game rounds, as recorded in 1pluss server logs, constitute the authoritative record for dispute resolution purposes. In the event of any discrepancy between information displayed in a Player's browser or application and the 1pluss server record, the server record prevails.

If you have any questions, concerns, or requests relating to these Terms & Conditions, you may contact 1pluss through the following channels:

• Email: [email protected] (plain text — not a clickable link; please copy the address manually)
• Live Chat: Available 24 hours a day, 7 days a week, via the support chat widget within your 1pluss Account dashboard.
• Response Time: Email enquiries are typically acknowledged within 24 hours. Legal notices should be addressed to the 1pluss Legal & Compliance team using the same email address, clearly marked "Legal Notice" in the subject line.

For responsible gaming enquiries, deposit limit requests, self-exclusion activation, or player welfare concerns, please visit our dedicated Responsible Gaming page or contact support directly. These enquiries are treated with priority handling.